Terms and conditions

Terms and conditions
Here you will find useful information concerning the use of our online booking. You can read about how we treat your personal information when using online booking and how you will receive a receipt for your purchase and what the cancellation rules are.

Payment
All prices stated in the online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated. Payment is made by using one of the approved payment cards / credit cards in the online booking system. A fee can be charged according to applicable rules from Nets.

Information about purchases on the Internet
You can safely shop online through our online booking system. As a consumer, you are very well protected in relation to any misuse of your credit card online, therefore there is no deductible if concluded a misuse of your payment card via the Internet.
 
Shipping and delivery
When booking and paying for a cabin, a place for your own tent, or a place for your own caravan, you will receive a confirmation stating the price of your purchase. The contract is sent via e-mail immediately after the purchase, to the e-mail address provided by the buyer.
Delivery of the ordered product takes place on arrival at Nystrup Camping Klitmøller on the day of arrival and ends on departure on the day of departure. Both times are stated in the contract.
Note: Unused days are not refunded when you have started your holiday and your place cannot be resold to others during the stay. We strive to deliver what has been ordered but reserve the right to change any booking made for a particular site or cabin to a site or cabin of similar standard, without the booking thereby being considered invalid.
 
Rental of cabins or pod cabins
Due to fire regulations no more than the maximum number of people specified for each type of cabins or the pod cabins may be accommodated.
Final cleaning is included in the price. Cabins must be left tidy and facilities in working order. Plates must be cleaned, dried and put in place. If the cabins are left too dirty, the dinnerware has not been washed up or put in place, a fee will be charged to your credit card, corresponding to the extra time required to clean.
Duvets and pillows must not be used without bed linen, you must either bring your own or rent them at the reception.
The tenant is responsible for damages that occurs to the cabin, furniture or dinnerware during the stay, and you will be charged an amount equal to what it costs for repairing the damages.
All cabins are non-smoking.
 
Rental of glamping tent
Due to fire regulations only 2 people are allowed to stay in the tent.
Final cleaning is included in the price. However, the tent must be left tidy and facilities in working order. If the tent is left without being tidy, a fee will be charged to your credit card, corresponding to the extra time required to clean.
The tenant is responsible for damages that occurs to the tent, furniture, or dinnerware during the stay, and you will be charged an amount corresponding to what it costs for repairing the damages.
All tents are non-smoking.
Note: Young people under 14 and pets are not allowed.
 
Cancellation and refund
You can cancel your online booking by email or phone on the following terms:

  • If you cancel your booking more than 60 days prior to arrival, you will get a full refund minus the administration fee
  • If you cancel your booking between 60 and 30 days prior to arrival, you will receive 75% of the full amount, minus the administration fee
  • If you cancel your booking between 29 and 8 days prior to arrival, you will receive 50% of the full amount minus the administration fee
  • If you cancel your booking less than 8 days prior to arrival, unfortunately a refund will not be possible.

The administration fee for a refund is DKK 300, -.

Unforeseen circumstances
Nystrup Camping Klitmøller assumes no responsibility for the consequences of a strike, lock-out, epidemic / pandemic, or other conditions which according to Danish law are perceived as unforeseen circumstances (force majeure).
Nystrup Camping reserves the right to change any booking made for a particular site or cabin to a site or cabin of the same standard.

Privacy and handling of personal information
Nystrup Camping Klitmøller register your name, address, e-mail, and other information given when booking online.
The information is not given to a third party. It is kept within our database for 5 years.
Payment with a credit card happens on a secure server where the information is encrypted.

Complaints
If you for some reason do not receive your contract which confirms your purchase, and do not get any errors from the online booking system then please contact us using the information below.
Complaints concerning the booking process or the received services must happen within a reasonable time after you have seen the mistake or should have seen the mistake by looking through your contract.

Contact information
Nystrup Camping Klitmøller
Trøjborgvej 22, 7700 Thisted
Phone: +45 97 97 52 49
E-mail: info@nystrupcamping.dk
VAT ID-Number: 27704573